Next Phase Living - Privacy policy
Last updated: [15/11/25]
Next Phase Living (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, work with us, or engage our support and fitness services.
1. What personal information we collect
We may collect the following types of information:
Information you provide directly
• Your name
• Phone number
• Email address
• Address or suburb
• Emergency contact details
• Relevant health information you choose to share
• Details relating to goals, support needs, fitness history, or accessibility needs
• Information submitted through our forms (e.g., “Refer a Client”, “Let’s Connect”)
NDIS-related information
If you are an NDIS participant or represent one, we may collect:
• NDIS number
• Plan details
• Plan Manager or Support Coordinator information
Website data
We may collect:
• IP address
• Device information
• Browsing behaviour
• Cookies and analytics (through Squarespace or similar tools)
2. Why we collect your information
We collect personal information to:
• Provide fitness training, support services, or community access
• Personalise your program based on your goals and needs
• Contact you about appointments, bookings, or changes
• Communicate with your Support Coordinator or Plan Manager (if relevant)
• Send information you request through forms
• Improve our website and services
• Maintain safety, duty of care, and record-keeping obligations
We only collect information that is reasonably necessary for delivering our services.
3. How we use your information
We may use your information to:
• Deliver support and training services tailored to you
• Process referrals and respond to enquiries
• Confirm identity and maintain safety
• Send updates, resources, or service information
• Create and maintain case notes, as required for duty of care
• Communicate with support networks (with your consent)
• Meet legal or regulatory requirements
We do not sell your personal information to anyone.
4. How we store and protect your data
Your information is stored securely and protected against loss, misuse, and unauthorised access.
We may use:
• Encrypted devices
• Password-protected systems
• Secure record-keeping platforms
• Secure cloud storage
Only authorised team members or contractors working with Next Phase Living will have access to your information when necessary for service delivery.
5. Sharing your information
We may share your information with:
• Your Support Coordinator
• Your Plan Manager
• Healthcare professionals (with your consent)
• Emergency services if required for safety
• Service providers we use for administration (e.g., invoicing platforms like Hnry)
We will only share information:
1. With your consent,
2. When necessary to deliver our services, or
3. When required by law.
6. Your rights
You have the right to:
• Request access to your information
• Ask for corrections or updates
• Withdraw consent for sharing information
• Request deletion of information, where legally appropriate
• Ask how your data is stored and used
To make a request, contact us at:
Email - info@nextphaseliving.com.au
Phone - 0414 598 672
7. Website cookies & analytics
Our website may use cookies and analytics tools to improve your browsing experience.
You can disable cookies in your browser settings at any time.
8. External links
Our website may contain links to other websites.
We are not responsible for the privacy practices of external sites.
9. Changes to this policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised date.
10. Contact us
If you have questions about this Privacy Policy or how your information is handled, you can reach us at:
📧 info@nextphaseliving.com.au
📞 0414 598 672
🌐 www.nextphaseliving.com.au